Book an appointment

Give at least 24 hours' notice to cancel or move an appointment. Late cancellations and missed appointments might incur a fee of up to the full appointment cost. Genuine emergencies are considered individually. The same terms apply to both practices.

If you are running late, call or text 0458 007 583. The appointment might need to finish at its booked time so the next patient is not delayed, and the full fee still applies.

The full terms are in the Bridge Road cancellation policy.

No. You book directly. A GP referral is only needed if you are using a Medicare Chronic Disease Management plan, which is accepted at the Richmond clinic. WorkCover, TAC and DVA claims are not accepted.

At the Richmond clinic, eligible extras rebates are processed on the spot through Tyro Health, so you pay the gap. Bring your health fund card. Your rebate depends on your fund and level of cover. For online appointments, check with your fund before booking whether it covers telehealth physiotherapy.

Memberships are different. Assume the membership fee is not claimable: funds rebate individual consultations, and a membership is not itemised that way.

• Shorts, or clothing you are able to move in.
• Your cricket shoes if the problem involves bowling, running or fielding.
• Scan reports, and the images if you have them, plus any letters from your doctor or surgeon.
• Rough figures for your bowling over the past six weeks: matches, nets and overs. This is more useful than most people expect.
• Your health fund card, to claim on the day at the Richmond clinic.

For an online appointment, have a few metres of clear space and somewhere to prop the camera.